Operations Manager OYO Company Location Vietnam Primary responsibility is to drive better guest experience and ensure adherence of OYO processes Inspect properties to ensure adherence to OYO standard Take measures to prevent revenue leakage for OYO Handle guest escalations and ensure a delightful experience for OYO guests Train hotel staff on best practices for guest interactions as well as using OYO systems Ensure high visibility for OYO brand at the property site and notify central team if OYO brand is hampered Provide inputs to central team on the appropriate pricing of the property People we would love to have: At least 4 years of high quality experience in operations Strong communication in both Vietnamese and English High degree of ownership and availability Proactive and customer serice mindset Eager to self-challeng