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Operations Manager OYO Company Location Vietnam








     

Operations Manager

OYO Company Location Vietnam




  • Primary responsibility is to drive better guest experience and ensure adherence of OYO processes
  • Inspect properties to ensure adherence to OYO standard
  • Take measures to prevent revenue leakage for OYO
  • Handle guest escalations and ensure a delightful experience for OYO guests
  • Train hotel staff on best practices for guest interactions as well as using OYO systems
  • Ensure high visibility for OYO brand at the property site and notify central team if OYO brand is hampered
  • Provide inputs to central team on the appropriate pricing of the property


People we would love to have:
  • At least 4 years of high quality experience in operations
  • Strong communication in both Vietnamese and English
  • High degree of ownership and availability
  • Proactive and customer serice mindset
  • Eager to self-challenge in a startup working environment

Skills

  • English
  • Customer Service
  • Front Office Support
  • Hotel Management
  • Communication
  • Customer Satisfaction
  • Problem Solving
  • Convincing People
  • Team Coordination
  • Guest Service Management

Contact the job poster


Job poster profile
Mai T.
OYO, one of the BEST companies to work for, ranked by LinkedIn

Job Details

Seniority Level

Mid-Senior level

Industry

  • Hospitality
  • Real Estate
  • Leisure, Travel & Tourism

Employment Type

Full-time

Job Functions

  • Customer Service

Top skills

  • Microsoft Excel
  • Customer Service
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Word

About us

Launched in 2013, OYO is South Asia's largest hotel chain with a presence in India, U.K., China, Malaysia and Nepal. With over 10,000 exclusive hotels in its chain, OYO is one of a kind and has pioneered the world’s first full stack technology led hospitality model. Its network includes major metros, regional business hubs, top leisure destinations as well as pilgrimage towns. OYO was founded by Ritesh Agarwal, the first resident Asian to be accepted to the Thiel Fellowship (started by Paypal founder Peter Thiel). He was featured in Forbes 30 under 30 in Consumer Tech (2016) for creating a global disruptor. OYO was recently chosen as India’s Most Promising Hotel Network (HolidayIQ Better Holiday Awards 2017) and has received several accolades including Express IT Startup of the Year Award (2015), NDTV Dream Chaser of the Year (2016) and IAMAI Digital Startup of the Year (2016). It was recognized by Business Today as among the Coolest Start-Ups in India (2016) and ranked by LinkedIn as one of the top employee attractors in India two years in a row (2016, 2017). OYO is backed by leading global investors, including the SoftBank Group, Lightspeed India, Sequoia Capital and Greenoaks Capital. OYO revolutionalized the fragmented and legacy-driven budget hospitality space in India by enabling standardization of services, amenities and in-room experience. Through the use of its proprietary apps for inventory-management, room-service, revenue-management and customer-relationship management, OYO has delivered predictable, affordable and available budget-room accommodation to millions of travellers in India. In January 2017, OYO launched Townhouse - a managed hotel-brand designed to function as a social hotspot to cater to city dwellers and a new generation of guests. OYO Townhouse -
https://www.youtube.com/watch?v=CVMQgODN9KI For more information log on to www.oyorooms.com

 Download our app from oyoroo.ms/app Check out our blog at oyorooms.com/blog




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